Shipping Policy

1. OVERVIEW

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from www.wildaska.com.

This policy should be read together with our Terms of Service, Return & Refund Policy, Cancellation Policy, and Damaged/Defective Policy.

Delivery times displayed on our website are estimates based on past shipping data and may vary due to carrier capacity, customs procedures, or external factors.

2. ORDER PROCESSING TIME

Orders require a processing period before shipment.

  • Processing time is typically 1 to 3 business days, excluding weekends and public holidays
  • Processing times may vary due to order volume, product availability, or operational factors

Once an order has been processed and shipped, tracking information will be provided when available.

3. ESTIMATED SHIPPING TIME BY REGION

Shipping times begin after the processing period and are estimates only.

Estimated delivery times are as follows:

  • United States and Canada: 7 to 12 business days
  • European Union and United Kingdom: 8 to 15 business days
  • Other regions: 12 to 20 business days

Delivery times are provided for reference only and are not guaranteed.

4. TRACKING INFORMATION

Tracking information will be sent to you once your order has been dispatched.

In some cases, tracking updates may be delayed by the carrier and may not reflect real-time movement immediately. This does not necessarily indicate that the shipment is lost.

5. DELIVERY DELAYS

Delays may occur due to customs procedures, carrier operations, weather conditions, regulatory inspections, or peak seasons.

If an order cannot be delivered within the estimated timeframe, we will review the shipment status and contact you to confirm the most appropriate resolution, which may include continued waiting, address correction where possible, reshipment, or a refund in accordance with our policies.

6. LOST PACKAGES

An order may be considered lost if there is no tracking update for 20 consecutive days after shipment, subject to carrier confirmation and internal review.

If an order is confirmed as lost:

  • We will investigate the shipment with the carrier
  • An appropriate resolution may include reshipment or a refund, depending on the circumstances

Lost package cases are handled in accordance with our Return & Refund Policy.

7. UNDELIVERABLE ORDERS

An order may be considered undeliverable if it is returned to the sender due to incorrect or incomplete address information, failure to collect the package, refusal by the recipient, or inability of the carrier to complete delivery after reasonable attempts.

In such cases:

  • We will review the carrier tracking and delivery status
  • If the order is returned to us or our fulfillment partner, we will contact you to confirm the next steps
  • Available options may include reshipment to a corrected address or a partial refund of the product price, excluding original shipping costs and return handling fees, where applicable

Orders that are undeliverable for reasons unrelated to product quality, damage, or merchant error are not eligible for a full refund.

8. DELIVERY CONFIRMATION AND RISK

An order is considered delivered when the carrier’s tracking system confirms delivery to the destination address.

Risk of loss remains with Wildaska until delivery is confirmed by carrier tracking.

9. INCORRECT ADDRESS INFORMATION

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for delivery failures caused by incorrect or incomplete address details provided by the customer.

10. CONTACT INFORMATION

If you have any questions regarding shipping, please contact:

Wildaska
Email: support@wildaska.com